Tag: last thursday

The Trouble with Management Consulting

While I was pumping iron (I know, I know!!) at the gym on Wednesday evening, I got a call from a client seeking to confirm our meeting yesterday afternoon. “Why don’t you put together a presentation with all the insights you’ve gathered so far?”, he suggested, adding that he was planning to call a few more stakeholders to the meeting and it would be good to give them an insight into what is happening.

Most of my morning yesterday was spent putting together the presentation, and I’m not usually one who bothers that much about the finer details in a presentation. As long as the insights are in place I’m good, I think. I had also worked late into the night on Wednesday trying to refine some algorithms, the result of which were to go into the presentation. In short, the client’s request for the presentation had turned the 18 hours between the phone call and the meeting topsy-turvy.

It is amazing how many people expect you to have a powerpoint (or Keynote) presentation every time you walk into a meeting with them. For someone like me, who doesn’t like to prepare power points unless there are specific things to show, it can get rather irritating. Some presentations are necessary, of course, like the one to the CEO of another client that I made last Thursday. What gets my goat is when people start expecting powerpoints from you even at status update meetings.

Preparing presentations is a rather time-consuming process. You need to be careful about what you present and how you present it. You need to make sure that your visualizations are labeled well and intuitive. You need to sometimes find words to fill slides that would otherwise appear empty. And if you are not me, you will need to spend time with precise and consistent formatting and dotting the is and crossing the Ts (I usually don’t bother about this bit, even in presentation to the CEO. As long as content is there and is presentable I go ahead).

So when you have to make presentations to your clients regularly, and at every status update meeting, you can only imagine how much of your time goes into just preparing the presentations rather than doing real work!

The other resource drain in the consulting business is working from client site. While it is true that you get massive amount of work done when you are actually there and have a much shorter turn around time for your requests, spending all your time there can lead to extreme inefficiency and lack of thought.

When you spend all your time at the client site, it invariably leads to more frequent status updates, and hence more presentations and thus more time spent making presentations rather than doing real work. The real damage, though, is significantly more. When you spend all your time at your client’s site, it is easy to get drawn into what can be called as “client servicing mode”. Since you meet the client often, you will have to update him often, and you are always looking for something to update him every time you need to meet him.

Consequently, you end up putting on yourself a number of short deadlines, and each day, each hour, you strive to simply meet the next short deadline you’ve set for yourself. While this might discipline you in terms of keeping your work going and make sure you deliver the entire package on time, it also results in lack of real thinking time.

Often when you are working on a large project, you need to take a step back and look at the big picture and look at where it is all going. There will be times when you realize that some time invested in simply thinking about a problem and coming up with a “global” solution  is going to pay off in the long run. You will want to take some time away from the day-to-day running so that you can work on your “global” solution.

Unfortunately a client servicing environment doesn’t afford you this time. Due to your constant short deadlines, you will always end up on a “greedy” path of chasing the nearest local optimum. There is little chance of any kind of pathbreaking work that can be done in this scenario.

In my work I have taken a conscious decision to not visit my client’s office unless it is absolutely necessary. Of course, there are times when I need to expedite something and think being there will increase my own efficiency also and spend time there. But at other times, when I”m away, here in Bangalore, the fact that there are times when there are no immediate deadlines also means that I get the time to invest on “global” thought and on developing ideas that are long-term optimal.

The long-term productivity that emerges from spending time working off-site never ceases to amaze me!

On Religion

Last Thursday there  was a function at home, of the religious type. An aunt and an uncle had come home and sang a large number of hymns. I was told that the hymns were part of a series, called the narayaneeyam, and all in praise of Lord Krishna. There were a few activities also planned along with the chanting of hymns, and occasionally people in the audience (a few other relatives) were asked to do a “namaskaara” to the deity. I mostly put ‘well left’ to these additional stuff, and watched the proceedings dispassionately, sunk into my bean bag with my laptop on my lap.

One of the guests at that function was a two-year old cousin, and he seemed to be full of enthu. He is of the religious sorts – his mom is hyper-religious, I’m told. And he did all the namaskaaras and other activities with full enthu. Later on, my mother was to admonish me saying how even the two year old would respect religion, while I just looked on. She complained about how I’ve been spoilt, and fallen under the wrong influences. I muttered something about the cousin being too innocent to know what was going on around him because of which he sincerely obeyed.

When I read Richard Dawkins’s The God Delusion about six months back, I didn’t feel anything special. I’m told that the book has a lasting impact on its readers – one way or another – and that a lot of people consider it to be life-changing. I felt nothing of the sort. I just read it from start to finish, agreeing with most of its contents, and using some of its sub-plots to enhance the Studs and Fighters Theory. The only ‘impact’ it had on me was about not being a quiet atheist, and to get into arguments about existence of god, etc.

I have an interesting background in these matters. My mother and her immediate family are all ultra-religious, and I happened to grow up mostly in my maternal grandfather’s place (since both parents worked). My late father, on the other hand, was a rationalist, though he stopped short of calling himself an atheist and would passively approve of my mom’s various religious indulgences. He would quietly drive my mother and my family to the Sai Baba ashram in Whitefield, and then wait patiently outside while the rest of the people went in for their “darshan”. I would usually go in and make noises about exposing the Baba.

I don’t know how, but till recently (when I read Dawkins’s book), I would never realize when people were talking about religious stuff. For example, whenever my mom said “it’s due to god’s grace that you escaped the accident unhurt”, I’d just think that she was being rhetorical. At least, that (and swearing) are the only cases in which I take god’s name. It’s only recently, and after reading Dawkins’s book, that I realize that my mother wasn’t being rhetorical after all, and that she actually believes that it was the strength of her daily prayers that ensured I escaped those accidents unhurt.

It is also intersting to note the selection bias. My mother, and her ultra-religious sisters, and their ultra-religious relatives, selectively pick on favourable events and attribute them to god’s grace. Earlier, before reading Dawkins’s book, I would shut up, but now I’m a bit more vocal about these things, and ask them why their prayers didn’t prevent the unfavourable events from occurring. Then, they start looking for the silver lining in the cloud and attribute that to their prayers. Never mind the cloud.

So what about my religion? Some people find it contradictory that my political views are right-leaning (socially) even though I don’t believe in God. I say that I’m ‘culturally hindu’, and that Hinduism/Hindutva is not a religion but a way of life. And if you scrap away all the rituals and other beliefs, what remains in hinduism is the religion that I follow. I like to describe myself as “athiest but culturally hindu”.

I believe that poojas are just an excuse to throw feasts. I believe in rituals such as marriage ceremonies as no-questions-asked-processes which “have to be done” but I don’t believe that they are a necessary condition for any benefit, or against something bad.

Two years back, when my father died, I found the post-death ceremonies quite depressing and decided I’m not going to do them. So an uncle came up to me and asked me why I didn’t want to do the rituals. I told him I didn’t believe in them. He replied saying there was no question of belief but it was my duty to do the rituals. I told him that I didn’t believe that it was my duty to do them.

Problem with defeating elders in logical arguments is that they tend to take it personally, and then decide to attack you rather than attacking your argument. I finally ended up doing all those rituals. But I happened to fight with the shastris during each and every ceremony.

In hindsight, I realized that my fighting with the shastris, though ugly, had managed to send a “don’t mess with me” message to my relatives.