In recent times I’ve bought subscriptions to two online media outlets – The Ken and The Athletic. I’d subscribed to the Ken a year ago, and was happy enough with the hit rate of their pieces (I’d find one in two pieces insightful) that I extended my subscription for three years earlier this year.
And since I did that extension, the product has been disappointing. They lost half their team to The Morning Context, a breakaway (and similar) outlet. They decided to expand in South East Asia, and since I have little interest in articles about that reason (at least not enough to pay for the writing), that automatically means less content that interest me. In some senses their quality is slipping. All this together means that I find less than one in five articles in The Ken compelling, and with the frequency of their publication (one article every weekday) I’m pretty disappointed.
Maybe it has to do with Marie Kondo’s popularity, or interest in behavioural economics research about the paradox of choice, but organisations are starting to make minimalism and limitations in inventory a virtue. The Ken started with the aim of “exactly one long form article every day”.
Having less choice, and being minimalistic, is good when this limited choice fits the appetite of the customer. However, if the choice isn’t particularly relevant, then minimalism becomes a bug rather than a feature – the customer doesn’t find what she is looking for and goes on to another outlet.
In that sense, I quite like the model of The Athletic, which I bought a year-long subscription to a year back. The Athletic’s model is just the opposite – massively high volumes with a highly curated personal feed. And maybe they’ve got their curation right, in terms of getting customers to click on the right kind of tags at the time of sign up, but so far I’ve found at least two useful articles on their site every single day since I turned up. And that’s insane value for money!
And that is despite me being interested in exactly one out of the nine sports that The Athletic covers (it’s mostly US-centric, and I don’t follow American sport at all. However I guess I’ll find it useful when I have to follow any controversy in American sport). And I’m interested in a subset of that – I follow one league (English Premier League) and games played by a handful of clubs in that league.
If I compare The Athletic to Netflix (both subscription-driven media outlets with large volumes of content), where the former scores is in its discoverability.
Maybe sport is easier compared to movies/tv shows in order to understand someone’s interests. Maybe it is that The Athletic, right up front, asked me to identify which sports, leagues, authors and teams I’m interested in (Netflix never made an attempt to do that). Maybe it is that The Athletic, with loads of fresh content every single day, is able to serve my preferences far easier than Netflix.
In any case, reading the Athletic makes me think that if I were to run a media outlet some day, I would want to follow that kind of a model – produce lots of content, so that lots of people will be interested in buying subscriptions, and then hope to use superior algorithms to make sure that people can see what they want and not have to cut through too much noise in order to do so!