It is well known in my company that I don’t like phone calls. I mean – they are useful at times, but they have their time and place. For most normal office communication, it is far easier to do it using chat or mail, and less disruptive to your normal work day.
Until recently, I hadn’t been able to really articulate why phone calls (this includes Meet / Zoom / Teams / whatever) are disruptive to work, but recently had an epiphany when I was either drunk or hungover (can’t remember which now) during/after a recent company party.
Earlier that day, during the said party, one colleague (let’s call him C1) had told me about another colleague (let’s call him C2) and his (C2’s) penchant for phone calls. “Sometimes we would have written a long detailed document”, C1 said, “and then C2 will say, ‘I have to make one small point here. Can you please call me?’. He’s just the opposite of you”
I don’t know why after this I started thinking about circuit switching and packet switching. And then I realised why I hate random office calls.
Currently I use a Jio connection for my phone. The thing with Ji0 (and 4G in general, I think) is that it uses packet switching for phone calls – it uses the same data network for calls as well. This is different from earlier 2G (and 3G as well, if I’m not wrong) networks where calls were made on a different voice (circuit switching) network. Back then, if you got a call, your phone’s data connection would get interrupted – no packages could be sent because your phone was connected through a circuit. It was painful.
Now, with packet switching for phone calls as well, the call “packets” and the browsing “packets” can coexist and co-travel on the “pipes” connecting the phone to the tower and the wide world beyond. So you can take phone calls while still using data.
Phone calls in the middle of work disrupt work in exactly the same way.
The thing with chatting with someone while you’re working is that you can multitask. You send a message and by the time they reply you might have written a line of code, or sent another message to someone else. This means chatting doesn’t really disrupt work -it might slow down work (since you’re also doing work in smaller packets now), but your work goes on. Your other chats go on. You don’t put your life on hold because of this call.
A work phone call (especially if it has to be a video call) completely disrupts this network. Suddenly you have to give one person (or persons) at the end of the line your complete undivided attention. Work gets put on hold. Your other conversations get put on hold. The whole world slows down for you.
And once you hang up, you have the issue of gathering the context again on what you were doing and what you were thinking about and the context of different conversations (this is a serious problem for me). Everything gets disrupted. Sometimes it is even difficult to start working again.
I don’t know if this issue is specific to me because of my ADHD (and hence the issues in restarting work). Actually – ADHD leads to another problem. You might be hyper focussing on one thing at work, and when you get a call you are still hyper focussed on the same thing. And that means you can’t really pay attention to the call you are on, and can end up saying some shit. With chat / email, you don’t need to respond to everything immediately, so you can wait until the hyper focus is over!
In any case, I’m happy that I have the reputation I have, that I don’t like doing calls and prefer to do everything through text. The only downside I can think of of this is that you have to put everything in writing.
PSA: Google Calendar now allows you to put “focus time” on your own calendar. So far I haven’t used it too much but plan to use it more in the near future.